DISASTER RECOVERY: This explains why disaster recovery and business continuity plans need to be a critical part of every contact operation. In addition to training your people and putting plans and procedures in place, this white paper lists the critical requirements for the contact centre technology.

RINGCENTRAL GLIP SECURITY: Cloud workplace collaboration originated with apps such as SkypeTM and Google DocsTM to share files and exchange ideas. These ad hoc point solutions have evolved into mature cloud-based collaboration software offerings,

ENABLING THE NEW CONNECTED WORKFORCE: Learn how integrating multi-channel cloud business communications and applications drives innovation and productivity across the enterprise.

WHY MULTI-SITE BUSINESSES BENEFIT FROM UCaaS; Learn about the many business benefits of a cloud communications system across multi-site locations.

ENSURING YOU GET THE BEST CALL QUALITY AVAILABLE : If you aren’t experienced in telecommunications, the factors that lead to poor call quality can appear complex. However, all the issues described below can be resolved easily with a few steps.

MANAGING TRANSITIONAL RISK: Change your phone system without missing a beat.